FRIDAY 6/18

5:30pm–7:30pm

Theme reveal, brainwriting (activity), Service Design 101 (talk).

SATURDAY 6/19

10:00am–11:30am

Research questions and research planning (activity).

11:30am–1:00pm

Research interviews (activity).

1:00pm–2:00pm

Affinity mapping (activity).

3:00pm–3:45pm

Industry speakers from Harmonic Design and NCR.

4:00pm–6:00pm

Ideation (activity), concept generation (activity).

SUNDAY 6/20

10:00am–12:30pm

Presenting service concepts (demo and activity).

12:30pm–2:00pm

Jammers work on presentations.

2:00pm–4:00pm

Present your concepts to the community.