FRIDAY 6/18
5:30pm–7:30pm
Theme reveal, brainwriting (activity), Service Design 101 (talk).
SATURDAY 6/19
10:00am–11:30am
Research questions and research planning (activity).
11:30am–1:00pm
Research interviews (activity).
1:00pm–2:00pm
Affinity mapping (activity).
3:00pm–3:45pm
Industry speakers from Harmonic Design and NCR.
4:00pm–6:00pm
Ideation (activity), concept generation (activity).
SUNDAY 6/20
10:00am–12:30pm
Presenting service concepts (demo and activity).
12:30pm–2:00pm
Jammers work on presentations.
2:00pm–4:00pm
Present your concepts to the community.