Global Jams Community Update

COVID-19 Information

Dear Jammers,

Based on the challenging situations currently facing events of all kinds, the Global Jams Community has announced its intention to offer an alternative date for the Global Service Jam in 2020.

The Atlanta Service Jam organizing team will take this opportunity to postpone our event until August 7th, 2020.

See below for ticket information.

Our goal is first and foremost to have fun, and ensuring safety is a key component of that. Our team consulted with Global Jam leadership, referred to advice from official channels, and talked with our Jam mentors to arrive at this decision together. While some jam cities may choose to continue in March, we believe that reducing the risk to all involved is a worthwhile precaution, particularly with there being another opportunity to join the rest of the world later in the year. We encourage you to reach out to us at to let us know your thoughts or questions regarding this matter.

Thank you for your understanding and your continued support for Service Design in Atlanta. We look forward to jamming with you in August!

Atlanta Service Jam
Organizing Team

Ticket Information

  • Atlanta Service Jam 2020 is rescheduled for the weekend of August 7th, from the original date of March 20th.
  • All existing ticket purchases made through our event page will automatically transfer to the new event.
  • If you have any challenges with attending the later event, or would like to request a refund, please do so by messaging us directly on our event page or emailing us at

Getting to Atlanta Service Jam 2019

Please arrive at SunTrust Plaza, 303 Peachtree Ave., Atlanta, GA 30308 by 5:30pm to get straight into the activities.

The Jam is located on the lowest level. Go down the hill to Peachtree Center Ave. and enter by Morton’s Steakhouse (across from Big Kahuna). If you arrive after 6:00pm, you’ll miss Toolkit bingo and Monica Tisminesky’s Introduction to Service Design. But you can still get in using the intercom. Please tell the security staff that you are with the Atlanta Service Jam in the Suntrust Accelerator Studio. They will ask for your name, so make sure it is on the list!

Here’s some more info to help you make your way there:

How to Jam

Keep checking back to this post for all the info you need to have a happy Jam…


  • Turn up, eat lots of food, smile a lot, get to know people, listen and learn. Easy!


  • Start by downloading the Jam Overview document and refer back to it for key info, details, and schedule.
  • Next, head over to and register as a Jammer for the Atlanta Jam. This is great for us to see who is here and to get yourself out there on the global stage. You’ll also need to upload your projects along the way so there’s a record of your awesomeness!
  • You should be working towards refining and testing your concept throughout the day so keep track of your work by using sticky notes, making drawings, building prototypes, and even the occasional document. You can download the service design tools as a reminder if you need them.
  • Remember to post share your work and show the world what you’re getting up to. Use the hashtags #Atlanta #GSJam whenever you post about the Jam.

We’ll be going to dinner at Takorea in the evening, let us know if you’d like to join for some food and maybe a few drinks. I think they call it networking or something?


  • It’s time to pull everything together. Go to the Google Drive for documents and templates.
  • We have a file in the Drive to help you build a process book. Add your own photos and notes to capture the great work you’ve put in over the weekend. We’ll showcase these on our site after the event.
  • Make sure you’re registered on then upload your process book to share with with the global community.

Keep in Touch

After the event join us online to become part of our network. You can find us here:





LinkedIn group:

Speakers Lineup 2017

Alongside our full program of design-thinking activities we also have a great lineup of speakers who will be providing their professional perspectives on the world of service design while we stop for those all important breakfast and lunch breaks…

Experience and Service Design in a Corporate Setting

Vernon West Senior Manager, Customer Experience Design

Guerilla User Research and Usability Testing Techniques

Sandjar Kozubaev Futurist & Experience Designer, Sparks Grove

What is Service Design?

John Davis UX Design & Strategy, The Coca-Cola Company

It’s not too late to register for your ticket here and see them in action.

Jam 2017 Speakers Lineup

Georgia Tech Parking Info 2017

The recently renamed Georgia Tech College of Design (previously College of Architecture) will be the venue for Atlanta Service Jam 2017. It is walkable from Midtown Atlanta (15-20 minutes), or you can ride on the free Tech Trolley from the Midtown MARTA stop. Times and route map here.

If you plan to drive there are a number of options. Closest are the metered spots along Brittain Dr NW ($2/hour) or the visitor parking slightly further away on Ferst DR NW (also $2/hour). A full day of parking is $15 at the lot on 5th Street (opposite Barnes & Noble bookstore) and closer to Midtown. This location has the advantage of letting you pay as you go rather than having to guess and pay upfront. More info available here and a map showing the different areas in blue.

For Uber or Lyft the address is 246 4th St NW, Atlanta, GA 30313.

Jam parking


2017 Atlanta Jam Sponsors

The Atlanta Service Jam is a non-profit event organized by an informal network of design aficionados who share a common passion for growing the field and practice of service design and customer experience.

Atlanta Service Jam relies on the generous support of friends and sponsors to deliver this globally recognized and locally impactful gathering and we are excited to announce IN2 Innovation, InRealitySparks Grove and Orange Sparkle Ball as our sponsors in 2017!

Grow your network and pick up some new innovation skills by joining us on February 17-19 to meet representatives from our sponsor companies and other Atlanta design organizations. Tickets available here,

IN2 Innovation logo

InReality logo

Sparks Grove logo

Orange Sparkle Ball logo

Clients FIRST logo

Atlanta Service Jam 2017

Join professionals and students from all industries in a 48-hour collaborative blitz where interdisciplinary teams design, prototype, and deliver completely new service solutions in a high energy, innovative environment.

This is your chance to immerse yourself in new design-thinking and creativity processes, make valuable connections locally and globally, and imagine solutions that could change lives!

Tickets available here: